Frequently Asked Questions
- Can I still shop on Walmel?
Yes, of course! We are continuing to process orders to areas without delivery disruptions caused by COVID-19 however some countries may experience delays. The situation is rapidly evolving. Let's hope for the best!
- How long does my order take to arrive?
Please note that during COVID-19, you may experience longer than normal transit times for your order. We are working very closely with our couriers and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers.
- Why was my order cancelled?
If you have placed an order to one of the restricted regions, we may have to cancel and refund your order. Please kindly allow 3-8 business days for this change to appear on your bank statement as per your bank's policies, and do note we will update you via email. Our team will have reached out to you via the email address used to place your order to confirm that your order has been cancelled and refunded in full.
- Is it safe to open my packages?
In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear gloves when handling product and shipments. We are following all recommendations from public health agencies and have been educating employees on hand-washing, hand-sanitizing, and social distancing measures in the workplace and at home.
It is safe to receive and open your package. As per WHO, the likelihood of an infected person contaminating your parcel is low and the risk of catching the virus that causes COVID-19 from a package that has been moved and exposed to different conditions and temperatures is also low. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.
If you have any questions about anything regarding shipping, don't hesitate to contact our customer service at firstname.lastname@example.org and a member of the team will be happy to assist you.
There has been a slight delay due to recent COVID-19 pandemic shutdowns that are out of our control, but rest assured your order is on its way! Tracking Numbers are taking a bit longer than usual to update and we appreciate your patience.
We hope we all get through this issue coming out safe and we apologize for the unexpected inconvenience.
- US: 25-35 days
- International: 25-35 days
- Express Shipping to US: 10-15 days